Frequently asked questions
What is Kliknklin?
Kliknklin is your one stop laundry solution powered by mobile application through android and ios platform. We partnered with professional laundry and offer pick up and delivery service right to your house, office or other places.
How can I order laundry services with Kliknklin?
Yes! you have to install Kliknklin apps from itunes app-store or google playstore then:
Sign up / Login with your email address, make sure your phone number is contactable
Choose Laundry Service and your select your own schedule
Wait until our partner pick up your order
What kind of laundry services that Kliknklin offered?
You may choose our partner services from marketplace laundry with your own preferences you liked by looking partner's review, services categories, address, distance, and soon.
How can I pay my order?
When you make order you may choose payment method cash or bank transfer. You can check the billing after your order status taken by our partner.
Is there any add up fee for delivery service?
Some of our partner who join kliknklin marketplace make free delivery service, some other not. But don't worry if you order with laundrynow item you won't have add up fee for delivery service*
Can I reschedule pick up / delivery time?
Simply pressing "Reschedule" button in order detail you've made, max 1 hour before the booking time. Or you can contact our customer care via telephone at 08111566664 or e-mail firstname.lastname@example.org.
How can I cancelled the order?
You can cancelled the order max 2 Hour before pickup time, by pressing "cancel" button in app. Or you can ask our customer care via telephone 08111566664 or e-mail us to email@example.com.
How can i make complaint if my laundry is smelly after delivered?
You can make complaint ticket after your order has been delivered via our app, max 2 days after delivered.You can also reach our customer care to handle the problem via telephone at 08111566664 or e-mail us to firstname.lastname@example.org.
How can i make complaint if there are damaged or missing cloth?
You can make complaint ticket after your order has been delivered via our app, max 2 days after delivered. if it's broken, you can upload the picture instead. You can also reach our customer care to handle the problem via telephone at 08111566664 or e-mail us to email@example.com.